VisioForge Drivers & DLLs

Issue: You receive the following error when attempting to Add Photos to a job. Could not load file or assembly ‘VisioForge.Controls.WinForms, Version=7.2.0.1, Culture=neutral, PublicKeyToken=e987dad4f52b3894′ or one of its dependencies. An attempt was made to load a program with an incorrect format. Cause: The wrong VisioForge drivers and/or DLLs are installed on the tablet causing the […]

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Debug Mode

Rarely, you may be asked to run the Laser Templator software in debug mode. This allows us to record what occurs when it is opened, running and shutting down. From this information, we can glean specifics as to what certain issues you may encounter through normal use are caused by. Click Start Search for cmd.exe […]

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Unknown USB (Device Decriptor Request Failed)

Issue When you plug in the USB cable from the LT-2D3D/LT-55 XL a notification bubble appears in the lower right corner of the screen. Unknown USB Device (Device Descriptor Request Failed) Cause The driver that is used to allow the encoder (how the laser measures angles) has been either updated to an incorrect Microsoft Driver. […]

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Leica Error 256: “Receiver signal too high”

Issue: You receive the following error when attempting to take a measurement: Leica Error 256: “Receiver signal too high” Cause: This occurs when there is too much light interfering while the laser is attempting to take a measurement. Usually this is due to a brightly lit window allowing too much light onto the surface the […]

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GMail Authentication Required Error

Issue: You receive the following error when attempting to email a job while using a GMail account: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.5.1 Authentication Required. Learn more at Cause: The username/email address or password was entered incorrectly while setting up the email account. […]

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JobTrackerAPI4 Error

Issue: While attempting to import JobTracker data, you receive the following error: Exception Message : Could not load file or assembly ‘JobTrackerAPI4, Version=4.0.0.0, Culture=neutral, PublicKeyToken=null’ or one of its dependencies. The system cannot find the file specified. Exception Type : System.IO. FileNotFoundException Exception Stack Trace : at LaserProducts.PrecisionLaserTemplator.Presenter.JobTracker.JobSearchPresenter.SetAccounts() at LaserProducts.PrecisionLaserTemplator.Presenter.JobTracker.JobSearchPresenter.Show() Cause: The JobTrackerAPI4.dll file is […]

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DWG Error “Acdbmgd”

Issue: When saving a file, you are presented with the following error: Exception Message : Could not load file or assembly ‘Acdbmgd, Version=18.2.0.0, Culture=neutral, PublicKeyToken=null’ or one of its dependencies. An attempt was made to load a program with an incorrect format. Cause: The software is running on a 64-bit version of Windows and does […]

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