VisioForge Drivers & DLLs

Issue: You receive the following error when attempting to Add Photos to a job. Could not load file or assembly ‘VisioForge.Controls.WinForms, Version=7.2.0.1, Culture=neutral, PublicKeyToken=e987dad4f52b3894′ or one of its dependencies. An attempt was made to load a program with an incorrect format. Cause: The wrong VisioForge drivers and/or DLLs are installed on the tablet causing the […]

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Debug Mode

Rarely, you may be asked to run the Laser Templator software in debug mode. This allows us to record what occurs when it is opened, running and shutting down. From this information, we can glean specifics as to what certain issues you may encounter through normal use are caused by. Click Start Search for cmd.exe […]

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Unknown USB (Device Decriptor Request Failed)

Issue When you plug in the USB cable from the LT-2D3D/LT-55 XL a notification bubble appears in the lower right corner of the screen. Unknown USB Device (Device Descriptor Request Failed) Cause The driver that is used to allow the encoder (how the laser measures angles) has been either updated to an incorrect Microsoft Driver. […]

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Window 8 Stops Responding / Freezes Error

Issue: Windows 8 may become unresponsive, and you may have to restart the computer to fix the issue. Cause: This problem occurs because the eMMC embedded storage device (SD Card) does not handle two concurrent commands when the device is busy and the device never recovers. Solution: A supported hotfix is available from Microsoft that […]

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Samsung Q1 Ultra Screen Resolution

Issue: The screen resolution on the Samsung tablet is incorrect Cause: The resolution was changed fromt hedefault to something larger or smaller. Solution: Tap Start / Control Panel Tap Display Tap on Settings Under Resolution change it to 1024 x 600 Tap Apply

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Install Classic Shell

Issue Windows 8/8.1 does not have a standard Start menu that most users are accustomed too. Microsoft developed their new “Tiles” Start menu would allow users to quickly navigate to programs they frequently use. Cause This however has been met with sharp criticism by users so a software developer (Ivo Beltchev) developed Classic Shell to […]

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Windows 8.1 Update

Issue Microsoft released Windows 8.1 in mid-October. There are a couple changes that were made that you should be aware of. If you update to Windows 8.1, please do not create a new Microsoft Account or sign into a previously created account. This will prevent the LT-55 XL or LT-2D3D from functioning. The software is […]

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Reset Lenovo ThinkPad Tablet 2 (Factory Reset)

If for any reason you wish to reset your Lenovo ThinkPad Tablet to the factory settings, you can do so by following the instructions below. This will perform a complete format of the hard drive erasing everything on it. Make sure you have your data backed up before you do this 32GB Model When turning […]

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Lenovo ThinkPad Tablet2 Reimage

Issue You need to reimage your Lenovo ThinkPad Tablet 2 (32GB HDD models only). Cause None Specified. Solution Using a USB recovery key provided by Lenovo (32GB HDD models only): When turning on the Tablet, press the Power button together with the Volume Up button at the same time to enter the ThinkPad Setup program. […]

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