Issue:

You receive the following error when attempting to Add Photos to a job.

Could not load file or assembly ‘VisioForge.Controls.WinForms, Version=7.2.0.1, Culture=neutral, PublicKeyToken=e987dad4f52b3894′ or one of its dependencies. An attempt was made to load a program with an incorrect format.

Cause:

The wrong VisioForge drivers and/or DLLs are installed on the tablet causing the Laser Templator software to be unable to receive a camera feed.

Solution:

Determine your Operation System processor architecture:

  1. Windows 7 and Vista
    1. Click Start
    2. Type “system” in the Start Search box, and then click system in the program list.
    3. The operating system is displayed as follows:
      1. For a 64-bit version operating system, 64-bit Operating System appears for the System type.
      2. For a 32-bit version operating system, 32-bit Operating System appears for the System type.
  2. Windows 8 and 10
    1. Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search.
    2. Type system in the search box, and then tap or click Settings
    3. Tap or click System
      1. For a 64-bit version operating system, 64-bit Operating System appears for the System type.
      2. For a 32-bit version operating system, 32-bit Operating System appears for the System type.

Download the correct VisioForge DLLs:

Install the DLLs:

  1. Make sure the Laser Templator software is closed.
  2. Double click on the .zip file that was download above.
  3. Copy the containing files into the program directory. Based on the time when your program was installed as well as the type of operating system, it could be any of the following:
    1. C:\Program Files (x86)\Laser Products\LT-55XL\
    2. C:\Program Files (x86)\Laser Products\Laser Templator\
    3. C:\Program Files\Laser Products\LT-55XL\
    4. C:\Program Files\Laser Products\Laser Templator\

Download the correct VisioForge Driver:

Install the Driver:

  1. Make sure the Laser Templator software is closed.
  2. Double click on the .exe file that was download above.
  3. Follow the on screen instructions to install the driver.
  4. Reboot the computer.