Issue:

You receive the following error when attempting to Add Photos to a job.

Could not load file or assembly ‘VisioForge.Controls.WinForms, Version=7.2.0.1, Culture=neutral, PublicKeyToken=e987dad4f52b3894′ or one of its dependencies. An attempt was made to load a program with an incorrect format.

Cause:

The wrong VisioForge drivers and/or DLLs are installed on the tablet causing the Laser Templator software to be unable to receive a camera feed.

Solution:

Download and install the VisioForge DLLs.

Install the DLLs:

  1. Make sure the Laser Templator software is closed.
  2. Double click on the VisoForge32-64Bit.zip file that was download above.
  3. Copy the containing files into the program directory. Based on the time when your program was installed as well as the type of operating system, it could be any of the following:
    1. C:\Program Files (x86)\Laser Products\LT-55XL\
    2. C:\Program Files (x86)\Laser Products\Laser Templator\
    3. C:\Program Files\Laser Products\LT-55XL\
    4. C:\Program Files\Laser Products\Laser Templator\

Download the correct VisioForge Driver:

Install the Driver:

  1. Make sure the Laser Templator software is closed.
  2. Double click on the .exe file that was download above.
  3. Follow the on screen instructions to install the driver.
  4. Reboot the computer.