Issue

Microsoft released Windows 8.1 in mid-October. There are a couple changes that were made that you should be aware of. If you update to Windows 8.1, please do not create a new Microsoft Account or sign into a previously created account. This will prevent the LT-55 XL or LT-2D3D from functioning. The software is installed on the current local account on the tablet and if you create a new one, the program simply does not function.

Cause

By creating or adding a new user account, all previously installed software will not function properly properly.

Solution

When preforming the update to Windows 8.1 please follow the instructions below:

  1. When you see the following screen, click Create a new account?
    4. Sign In With Your Microsoft Account
  2. Then on the following screen click Continue using my existing account.
    5. Create Microsoft Account

You will also need to reinstall Classic Shell to replace the newly added Start button that does not function the way users have become accustomed to.