Surface Pro 7 crashing while using the camera

Issue When using the camera or trying to save a job in Laser Templator immediately after using the camera, the tablet crashes resulting in a BSOD/Stop Error (https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-stop-errors). We have seen Surface Pro 7 tablets with no modifications from LPI and without any LPI related software installed exhibit this behavior. Not all Surface Pro 7’s […]

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AllenCAD Material Bunching

Issue: The vinyl material used in the Allen DataGraph Plotter is bunching up on one side of the machine. Cause 1: If the blade has been used for a log period of time, it can become dull. If this is the case, the blade can actually pull the vinyl instead of score it. This will […]

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Non-Functioning LEDs on LT-2D3D

Issue: The LED on the side of the LT-2D3D Laser Templator does not turn on but the laser will turn on. Cause: A static shock to the metal charge jack on the LT-2D3D can potentially knock out the LEDs. The laser will still function normally but the power on LED will not illuminate and the […]

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Acer w500 SD Card Ejection

Issue: The SD card slot on the Acer w500 tablets has been known to have an issue where you are unable to insert the SD card into it. Cause: The cause for the SD card not being able to slid into the Acer w500 tablet is that there is a plastic insert that can slide […]

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