LT-2D3D R4.1 Bluetooth Pairing

Tap Start (Bottom left Windows icon). Tap Settings (gear icon). Tap Devices. Tap Add Bluetooth Device. Ensure the laser is powered on. Select Disto XXXXXXX. If no Disto XXXXX is visible, power off the laser and then power it back on. Open the Laser Templator software. Tap File>Help>Setup Device. Select LT-2D3D R4.1  Double-tap/click on the […]

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Surface Pro 7 crashing while using the camera

Issue When using the camera or trying to save a job in Laser Templator immediately after using the camera, the tablet crashes resulting in a BSOD/Stop Error (https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-stop-errors). We have seen Surface Pro 7 tablets with no modifications from LPI and without any LPI related software installed exhibit this behavior. Not all Surface Pro 7’s […]

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Visual C++ Runtime Libraries

C++ Runtime Libraries are used to create .dxf and .dwg files in the Laser Templator software. When installing the Laser Templator software for the first time on a computer, pleaser download and install each version below. 2008 Visual C++ Redistributable Packages (x86) 2010 Visual C++ Redistributable Packages (x86) 2013 Visual C++ Redistributable Packages (x86)

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VisioForge Drivers & DLLs

Issue: You receive the following error when attempting to Add Photos to a job. Could not load file or assembly ‘VisioForge.Controls.WinForms, Version=7.2.0.1, Culture=neutral, PublicKeyToken=e987dad4f52b3894′ or one of its dependencies. An attempt was made to load a program with an incorrect format. Cause: The wrong VisioForge drivers and/or DLLs are installed on the tablet causing the […]

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Debug Mode

Rarely, you may be asked to run the Laser Templator software in debug mode. This allows us to record what occurs when it is opened, running and shutting down. From this information, we can glean specifics as to what certain issues you may encounter through normal use are caused by. Click Start Search for cmd.exe […]

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Unknown USB (Device Decriptor Request Failed)

Issue When you plug in the USB cable from the LT-2D3D/LT-55 XL a notification bubble appears in the lower right corner of the screen. Unknown USB Device (Device Descriptor Request Failed) Cause The driver that is used to allow the encoder (how the laser measures angles) has been either updated to an incorrect Microsoft Driver. […]

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Leica Error 256: “Receiver signal too high”

Issue: You receive the following error when attempting to take a measurement: Leica Error 256: “Receiver signal too high” Cause: This occurs when there is too much light interfering while the laser is attempting to take a measurement. Usually this is due to a brightly lit window allowing too much light onto the surface the […]

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Non-Functioning LEDs on LT-2D3D

Issue: The LED on the side of the LT-2D3D Laser Templator does not turn on but the laser will turn on. Cause: A static shock to the metal charge jack on the LT-2D3D can potentially knock out the LEDs. The laser will still function normally but the power on LED will not illuminate and the […]

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Import / Export Settings

To export your user settings: Navigate to File / Help / Import/Export Settings Click the browse button (…) next to Export Select a location to save your settings to and enter a name in the File Name field and press Save Check the boxes on the bottom next to the settings you wish to export […]

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