2013 Visual C++ Redistributable Packages (x86) 2010 Visual C++ Redistributable Packates (x86)
Category: Software Support
VisioForge Drivers & DLLs
Issue: You receive the following error when attempting to Add Photos to a job. Could not load file or assembly ‘VisioForge.Controls.WinForms, Version=7.2.0.1, Culture=neutral, PublicKeyToken=e987dad4f52b3894′ or one of its dependencies. An attempt was made to load a program with an incorrect format. Cause: The wrong VisioForge drivers and/or DLLs are installed on the tablet causing the […]
Debug Mode
Rarely, you may be asked to run the Laser Templator software in debug mode. This allows us to record what occurs when it is opened, running and shutting down. From this information, we can glean specifics as to what certain issues you may encounter through normal use are caused by. Click Start Search for cmd.exe […]
Install TemplatePro Plug-in For RhinoCAD
Once you purchase the TemplatePro plug-in for RhinoCAD you can install it by following the instructions below. Place all the files inside the RhinoPlug-in.zip file into C:\Program Files\Rhinoceros 5 (64-bit)\Plug-ins Right click on LPRhinoLaserPlugin.Core.rhp and select Properties Click Unblock Click Apply and OK In RhinoCAD navigate to Tools / Options / Plug-ins Click Install Click […]
GMail Authentication Required Error
Issue: You receive the following error when attempting to email a job while using a GMail account: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.5.1 Authentication Required. Learn more at Cause: The username/email address or password was entered incorrectly while setting up the email account. […]
AllenCAD Material Bunching
Issue: The vinyl material used in the Allen DataGraph Plotter is bunching up on one side of the machine. Cause 1: If the blade has been used for a log period of time, it can become dull. If this is the case, the blade can actually pull the vinyl instead of score it. This will […]
JobTrackerAPI4 Error
Issue: While attempting to import JobTracker data, you receive the following error: Exception Message : Could not load file or assembly ‘JobTrackerAPI4, Version=4.0.0.0, Culture=neutral, PublicKeyToken=null’ or one of its dependencies. The system cannot find the file specified. Exception Type : System.IO. FileNotFoundException Exception Stack Trace : at LaserProducts.PrecisionLaserTemplator.Presenter.JobTracker.JobSearchPresenter.SetAccounts() at LaserProducts.PrecisionLaserTemplator.Presenter.JobTracker.JobSearchPresenter.Show() Cause: The JobTrackerAPI4.dll file is […]
Import / Export Settings
To export your user settings: Navigate to File / Help / Import/Export Settings Click the browse button (…) next to Export Select a location to save your settings to and enter a name in the File Name field and press Save Check the boxes on the bottom next to the settings you wish to export […]
Create A new Drop-In Folder
Issue You want to remove the default drop-ins that come in the Laser Templator software. Cause Because of the software dependencies, you cannot remove the drop-ins that come in the Laser Templator software. Solution Create a new Drop-In folder for your personal drop-ins. Create a folder either in My Documents or on the Desktop named […]
DWG TrueView
Issue: You wish to view the drawing made on the LT-2D3D in a 3D mode but need a program to open the 3D file with. Cause: The LT-2D3D will only display the CAD drawing in 2D in the Laser Templator software. In order to view it in a full 3D mode, you will need to […]