Issue When using the camera or trying to save a job in Laser Templator immediately after using the camera, the tablet crashes resulting in a BSOD/Stop Error (https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-stop-errors). We have seen Surface Pro 7 tablets with no modifications from LPI and without any LPI-related software installed exhibit this behavior. Not all Surface Pro 7’s have […]
Category: Windows Support
Visual C++ Runtime Libraries
C++ Runtime Libraries are used to create .dxf and .dwg files in the Laser Templator software. When installing the Laser Templator software for the first time on a computer, pleaser download and install each version below. 2008 Visual C++ Redistributable Packages (x86) 2010 Visual C++ Redistributable Packages (x86) 2013 Visual C++ Redistributable Packages (x86)
VisioForge Drivers & DLLs
Issue: You receive the following error when attempting to Add Photos to a job. Could not load file or assembly ‘VisioForge.Controls.WinForms, Version=7.2.0.1, Culture=neutral, PublicKeyToken=e987dad4f52b3894′ or one of its dependencies. An attempt was made to load a program with an incorrect format. Cause: The wrong VisioForge drivers and/or DLLs are installed on the tablet causing the […]
Debug Mode
Rarely, you may be asked to run the Laser Templator software in debug mode. This allows us to record what occurs when it is opened, running and shutting down. From this information, we can glean specifics as to what certain issues you may encounter through normal use are caused by. Click Start Search for cmd.exe […]
Unknown USB (Device Decriptor Request Failed)
Issue When you plug in the USB cable from the LT-2D3D/LT-55 XL a notification bubble appears in the lower right corner of the screen. Unknown USB Device (Device Descriptor Request Failed) Cause The driver that is used to allow the encoder (how the laser measures angles) has been either updated to an incorrect Microsoft Driver. […]
Window 8 Stops Responding / Freezes Error
Issue: Windows 8 may become unresponsive, and you may have to restart the computer to fix the issue. Cause: This problem occurs because the eMMC embedded storage device (SD Card) does not handle two concurrent commands when the device is busy and the device never recovers. Solution: A supported hotfix is available from Microsoft that […]
Samsung Q1 Ultra Screen Resolution
Issue: The screen resolution on the Samsung tablet is incorrect Cause: The resolution was changed fromt hedefault to something larger or smaller. Solution: Tap Start / Control Panel Tap Display Tap on Settings Under Resolution change it to 1024 x 600 Tap Apply
Install Classic Shell
Issue Windows 8/8.1 does not have a standard Start menu that most users are accustomed too. Microsoft developed their new “Tiles” Start menu would allow users to quickly navigate to programs they frequently use. Cause This however has been met with sharp criticism by users so a software developer (Ivo Beltchev) developed Classic Shell to […]
Windows 8.1 Update
Issue Microsoft released Windows 8.1 in mid-October. There are a couple changes that were made that you should be aware of. If you update to Windows 8.1, please do not create a new Microsoft Account or sign into a previously created account. This will prevent the LT-55 XL or LT-2D3D from functioning. The software is […]
Reset Lenovo ThinkPad Tablet 2 (Factory Reset)
If for any reason you wish to reset your Lenovo ThinkPad Tablet to the factory settings, you can do so by following the instructions below. This will perform a complete format of the hard drive erasing everything on it. Make sure you have your data backed up before you do this 32GB Model When turning […]