Issue

When using the camera or trying to save a job in Laser Templator immediately after using the camera, the tablet crashes resulting in a BSOD/Stop Error (https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-stop-errors).

We have seen Surface Pro 7 tablets with no modifications from LPI and without any LPI related software installed exhibit this behavior. Not all Surface Pro 7’s have exhibited this issue.

Cause

The issue on Surface Pro 7’s seem to be related to firmware and/or driver combability issues related to the tablet hardware itself. Testing has not been able to determine the exact cause of the crash.

Solution

Update to the newest Surface Pro firmware following the instructions below. It appears that firmware updates to the tablet released by Microsoft on 1/15/21 have fixed the issue. Our testing has shown that once these firmware updates have been installed that the crashing no longer occurs.

  1. Click Start (Windows logo) on your tablet
  2. Type Run and press Enter
  3. Type winver and click OK
    1. Take note of the Windows version number on the second line
    2. If it includes 18362 and 17763 you have an affected version and need to preform the update
  4. Visit: https://www.microsoft.com/en-us/download/details.aspx?id=100419
  5. Click Download
  6. Check the box next to the file name that includes your version number
    1. SurfacePro7_Win10_18362_20.110.5488.0.msi or
    2. SurfacePro7_Win10_17763_20.020.2886.0.msi
  7. Click Next and the download will begin
  8. Double click on the downloaded file
  9. Click Next
  10. Check the box next to I accept the terms in the License Agreement
  11. Click Next
  12. Click Next
  13. Click Install
  14. Click Finish